Shipping policy

Shipping and Delivery Policy

Welcome to Mirellecloset. Below you will find information about our shipping methods, delivery times, and shipping terms.

Delivery

We normally process orders within 1–3 business days of receiving your order.

The standard delivery time is 2–5 business days after your order has been dispatched. Delivery times may occasionally be longer during promotional periods, holidays, or periods of particularly high order volumes.

Once your order has been shipped, you will normally receive a shipping confirmation with information about your delivery.

Shipping Costs

Shipping costs are clearly displayed at checkout before you complete your purchase.

Any current offers for free shipping or discounted shipping will be stated on our website and at checkout.

Delayed Deliveries

We always do our best to deliver your order within the estimated delivery time. If your delivery is delayed, we will inform you whenever possible.

If an order is not delivered within the agreed timeframe, you may have rights under applicable consumer protection laws. If no delivery time has been agreed upon, an item may in certain circumstances be considered delayed after 30 days.

If your delivery is delayed and you need assistance, please contact us at kkdoon@proton.me.

Incorrect or Damaged Deliveries

If you discover that an item is damaged or that you have received the wrong product, please contact us as soon as possible at kkdoon@proton.me and include your order number.

We will assist you in finding a suitable solution.

Uncollected Packages

If you do not collect your package, it may be returned to us. If you no longer wish to receive your order, please contact us and we will assist you with the next steps.